In short
- No real money is charged during the pilot.
- Cancel any time; the server runs until the paid month ends.
- Major failures entitle you to a refund under the Australian Consumer Law.
- Change-of-mind refunds for a started month are not offered.
This summary helps you read the policy; the full text below is what applies.
1. During the pilot
Checkout runs in test mode, so no real money is charged and there is nothing to refund. The rest of this policy describes how cancellations and refunds work, and will apply once real payments start.
2. Cancelling a plan
- Cancel any time from Billing. There is no cancellation fee.
- Your server keeps running until the end of the month you have already paid for, and the plan does not renew.
- Changed your mind? Resume the plan from Billing before the month ends.
- After the paid month ends, the server is suspended. What happens to its files is explained in Backups and Data Deletion.
3. Your rights under the Australian Consumer Law
Our services come with consumer guarantees that cannot be excluded. They must be supplied with due care and skill and be fit for the purpose we told you about.
- If there is a major failure, you can cancel and get a refund for the unused part of the service, or ask for compensation for the drop in value.
- If the failure is not major, we will fix it within a reasonable time. If we don’t, you can cancel and get a refund.
- You may also be entitled to compensation for other reasonably foreseeable loss caused by the failure.
Nothing in this policy limits these rights. For more, see the ACCC’s guide to consumer guarantees.
4. Other refunds
Outside the consumer guarantees, payments for a month that has started are not refunded when you cancel or change your mind. You keep the service until the end of that month instead.
If we suspend or close an account for breaking the Acceptable Use Policy, unused time is not refunded unless the law requires it.
If you are charged twice or charged in error, we will refund the extra charge.
5. Asking for a refund
Open a support ticket with the order or invoice, and what went wrong. Approved refunds go back to the card you paid with through Stripe. Your bank decides how long it takes to appear.
Signed-in customers can open a support ticket. Anyone else can email guggsy456@gmail.com.