In short
- Make backups any time, or on a schedule that keeps 1 to 30 copies.
- Safety backups made before risky changes are kept for 48 hours.
- Download your files or use SFTP to keep your own copies.
- Suspended servers keep their files; nothing is auto-deleted in the pilot.
- Ask support to delete a server; delete your account yourself in Settings.
This summary helps you read the policy; the full text below is what applies.
1. How backups work
- You can make a backup at any time from the Backups page. Manual backups are kept until you delete them.
- You can set a backup schedule and choose how many scheduled backups to keep, from 1 to 30. Older scheduled backups are removed automatically; pinned backups are kept.
- Restoring a backup replaces the server’s current files. A safety backup of the current files is made first, and a running server is stopped and started again.
- Changing software, and installing plugins or mods, can make a safety backup first. Safety backups are removed after 48 hours.
- Backups have their own storage allowance, shown on the Backups page next to your server storage.
2. Keep your own copies
Backups make loss less likely but cannot rule it out. You can download any file from the Files page, or copy whole folders over SFTP. Keep a copy of anything you can’t afford to lose somewhere other than BlockHosting.
3. Suspended servers
When a server is suspended, for example after a plan ends or a payment is overdue, it stops and file access is paused. Its files and backups are kept, and everything is available again once the server is restored.
4. When data is deleted
- During the pilot, suspended servers are not deleted automatically.
- Before automatic deletion is introduced, we will publish how long data is kept after a plan ends, and tell affected customers before anything is deleted.
- Files you delete in the Files page, and backups you delete, are removed straight away and cannot be recovered by us.
5. Asking us to delete your data
To delete a server and its backups, ask through support. We will confirm before deleting anything, because deletion cannot be undone.
You can delete your account yourself in Account settings once its servers are gone, its plans are cancelled and no one else shares its workspaces. Billing records are kept as long as tax law requires. See the Privacy Policy for other personal information.
Signed-in customers can open a support ticket. Anyone else can email guggsy456@gmail.com.